Frequently Asked Questions
HOW DO I CHECK OUT ONLINE?
Once you have all the items you want in your Bag, the next step is to proceed to Checkout. Follow the steps below:
In your Shopping Bag, verify your ordered merchandise
The top section of the screen will display the merchandise you’re ordering. Verify that:
- Size(s) are accurate
- Color(s) are correct
- Quantities are accurate
Sign in to your profile
- If you have a profile, your information will be auto-filled
- If you don’t have a profile, you can continue as a guest
Go to Checkout
Select the Proceed to Checkout button
WHAT IF THERE IS A PROBLEM WITH MY ORDER?
Though issues with orders are not common, they do happen. We’re here to help when things don’t quite go as planned. Please give us a call or send us an email, and we will address your issues.
WHEN WILL I BE CHARGED?
Credit, Debit or ATM Cards
If you placed your order with a credit card, debit card or ATM card, your financial institution will place an authorization on your payment method until the order ships. This appears as a pending charge on your account, and the amount varies by financial institution.
HOW DO I MODIFY AN ORDER?
Since orders begin processing right away, changes can’t be made to existing orders online. If you need to change the delivery address or the items in your order, please give us a call or send us an email. We will address your issues. To protect our customers from fraud, we will have to verify details with the payment cardholder.
HOW DO I INPUT MY SHIPPING INFORMATION?
- Enter your shipping information clearly, making sure you omit periods and hyphens. Incorrect shipping information will result in the return of the item to our store and a forfeiture of the shipping fee.
- For large items, it is important that you are at the address upon delivery to receive it. If you are not at the address, the item will be returned to our store and the shipping fee forfeited.
Payment can be made, using either PayPal in USD or Credit Card in JMD & USD
Shipping charges within Jamaica, normally ranges from JA$800 to JA$2,000, depending on location and weight.
How long will it take for items to be delivered?
Delivery will be done within 2 business days in Kingston, St Andrew and St. Catherine. Other parishes will vary based on location. In exceptional cases it may extend to 3 days.
PREFER TO PICK UP IN STORE AFTER ORDERING ONLINE?
- All orders can be picked up at our Kingston or Portmore location.
- After placing an order containing one or more Pick Up In-Store items and you will receive an email confirmation with your Pick Up location, please note the following:
–Please bring your valid ID & the Pick-Up Confirmation email.
–For your protection, only the purchaser can pick up this order.
–You have 7 calendar days beginning on the day after your purchase was made to pick up your order. After that, your order will be cancelled.
–In the event of an exchange, bring the credit/debit card that was used to make the purchase and the order confirmation email in order to process the exchange.
Note: Once orders have been submitted, they cannot be changed.
HOW DO I EXCHANGE A GIFT?
Most of our gifts can be exchanged at our stores within 30 days of purchase. Please be sure to bring your receipt.
CAN I SEND A GIFT?
Many of our customers order gifts online to be delivered. You can request the gift to be wrapped and a card included, by emailing us your request along with your confirmation number.
If you are not completely satisfied with your purchase, you may return it with your original sales receipt, gift receipt or original packing slip.
Merchandise must be returned new, unwashed, not damaged and in original undamaged packaging
Clothing must be returned in 7 days and should NOT have been washed, dry cleaned or used.
Inflated Helium Balloons and Books are non-refundable
Be sure to take the credit card used for your original purchase. Refunds for purchases made by credit card may only be credited to the original card used
Landlines: (876) 926-0114 / (876) 968-5304
Cell/WhatsApp: (876) 441-4514 / (876) 441-5059
Email: firstname.lastname@example.org / email@example.com